Privacy & Cookie Policy
Last updated: [INSERT DATE]
1. Who We Are
This website is operated by Seymour Diamond (“we”, “us”, “our”), [INSERT COMPANY LEGAL NAME], company number [INSERT COMPANY NUMBER], registered office at [INSERT REGISTERED ADDRESS]. We are the data controller for the personal data described in this policy. Our offices are located in Central London.
If you have any questions about this policy or how we handle your data, contact us at office@seymourdiamond.com or T: +44 (0)203 588 5444.
2. Information We Collect
We collect information in the following ways:
Information you give us directly – when you submit an enquiry through our contact form, we collect your name, email address, telephone number (if provided) and the contents of your message.
Information collected automatically – when you browse the site, certain technical information is collected via cookies and similar technologies, including your IP address, browser and device type, pages visited, and how you arrived at the site. This is described in the Cookies section below.
3. How We Use Your Information
We use the information we collect to: respond to enquiries submitted through the contact form; understand how visitors use our website so we can improve it; and meet our legal and regulatory obligations. We do not use your information for automated decision-making, and we do not sell or rent your personal data to third parties.
4. Our Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases: consent – for non-essential cookies such as analytics, which you can accept or decline via our cookie banner; and legitimate interests – for responding to enquiries you send us and keeping our website secure and functioning correctly, where this does not override your rights and interests.
5. Cookies We Use
Cookies are small text files placed on your device when you visit a website. We use the following categories:
Strictly necessary cookies – required for the website to function (for example, security and load-balancing cookies). These do not require consent under PECR and cannot be switched off.
Analytics cookies (Google Analytics) – we use Google Analytics to understand how visitors use our site, on an aggregated and anonymised basis where possible. Because this data is shared with and processed by Google for its own purposes, it does not fall within the UK’s new analytics exemption for cookies used solely by the website operator, so these cookies are only set once you give consent.
Third-party embedded content (Google Maps) – our Contact page includes an embedded Google Map. Loading this map allows Google to set its own cookies. The map will not load until you give consent, or it is loaded on click as a separate step.
6. Managing Your Cookie Preferences
When you first visit our website, you will be shown a cookie banner where you can accept or decline non-essential cookies, with both options given equal prominence. You can change your preferences at any time by , or by adjusting your browser settings to block or delete cookies. Please note that blocking strictly necessary cookies may affect how the website functions.
7. Sharing Your Information
We share limited information with trusted third-party service providers who help us run the website: Google (Google Analytics and Google Maps), and [INSERT: contact form / hosting provider if applicable]. These providers process data on our behalf under their own privacy and security terms. We do not share your information with any other third party for marketing purposes.
8. International Transfers
Google may process data on servers located outside the UK, including in the United States. Where this happens, appropriate safeguards are used, such as the UK International Data Transfer Addendum or equivalent Standard Contractual Clauses, to ensure your data continues to receive an appropriate level of protection.
9. How Long We Keep Your Information
Enquiry information submitted via our contact form is retained for [INSERT RETENTION PERIOD, e.g. 24 months] unless a longer period is needed to deal with your enquiry or as required by law. Analytics data is retained in line with Google Analytics’ standard retention settings, which we have configured to [INSERT PERIOD, e.g. 14 months].
10. Your Rights
Under UK GDPR, you have the right to:
access the personal data we hold about you;
request correction of inaccurate data;
request deletion of your data in certain circumstances;
restrict or object to how we process your data;
request a copy of your data in a portable format;
withdraw consent at any time, where we rely on consent.
To exercise any of these rights, contact us at office@seymourdiamond.com.
11. How We Handle Complaints
If you have a concern about how we have handled your personal data, please contact us at office@seymourdiamond.com in the first instance, marking your message “Data Protection Complaint”. We will acknowledge your complaint within [INSERT TIMEFRAME, e.g. 5 working days] and aim to provide a full response within [INSERT TIMEFRAME, e.g. 30 days]. We keep a record of all data protection complaints received and how they were resolved.
If you remain unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk or by calling 0303 123 1113.
12. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or in the law. The date at the top of this page shows when it was last revised.
13. Contact Us
Seymour Diamond
London
T: +44 (0)203 588 5444
office@seymourdiamond.com